Retro Brick

1. Condition After Delivery

Once the product has been delivered and accepted in good condition, responsibility for any damage, deterioration, or misuse passes to the customer. We are not liable for damage that occurs after receipt, including accidental damage, improper installation, wear and tear, or unauthorised modification.

We strongly advise customers to inspect their order immediately upon delivery.

2. Reporting Damage on Delivery

If your item arrives damaged, faulty, or not as described, you must notify us within 48 hours of receiving the goods. This requirement is consistent with UK consumer law, which allows businesses to request timely reporting so that issues can be verified.

To assess the claim, we may request:

• Clear photographs or video of the damage

• Images of the packaging and delivery label

• A description of the issue

• Proof of purchase

Failure to provide sufficient evidence may affect our ability to process the claim.

3. Assessment & Remedy

In accordance with the Consumer Rights Act 2015, if goods are proven to have arrived damaged or faulty, we will provide an appropriate remedy. This may include repair or replacement, offered at our discretion, depending on the nature of the defect and the evidence provided.

Where damage is clearly caused after delivery, we are not obliged to offer repair, replacement, or refund.

4. Exclusions

We do not accept returns or provide remedies for:

• Damage occurring after delivery

• Accidental damage

• Wear and tear

• Incorrect installation or use

• Unauthorised repairs or modifications

• Cosmetic imperfections that do not affect function (unless agreed prior to purchase)

5. Final Decision

All decisions regarding repair, replacement, or rejection of a claim are made following our assessment and are final, provided they comply with the Consumer Rights Act 2015.